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Dashboard

In this short overview you will learn how to glean insight from your calling dashboard as a user and as a Client Manager.

Below is an Overview of Your Dashboard. 

Here are some importnat Definitions:

Dials: Number of dials you have made in the designated time frame. 

Dials Per Hour: This is the average number of phone calls you have made per hour on MonsterConnect using team dialing. 

D2C: The number of Dials it takes to get a connection. 

Conversations: This is the number of Connections you have recieved during you designated time frame. 

Conversations Per Hour: This is the average number of connections you are recieving per hour. 

Appointment Percentage: This is the percentage of converations that are converted to appointments.